About the RoleAccelalpha is in search of an IT Support Specialist to join a growing IT team which supports a technology organization with customers and employees from regions around the globe.
This role will require the candidate to work in an office environment amongst delivery teams and management.
The primary focus of this role is to provide direct technical support of hardware and software to end-users, both in-person and working remotely.
Secondary is IT system administration, consisting primarily of MS365 user account administration.
The ideal person for this role will have an interest in providing exemplary user support and contributing to a growing company with plenty of opportunity for skill and career development.
100% on site role at our office in Mexico CityResponsibilitiesResolving incoming employee queries remotely via email and phone, or at the office in personTesting and System monitoring hardware and software performance.Deploy, monitor and maintain company endpoints - including configuring, patching, hardening, and upgrading.Prioritize and resolve IT support requests and escalate priority issues in a timely manner Preparing training manuals and FAQ materials for easy-access end-user guidance.Documenting processes and maintaining service desk recordsRecent Experience Microsoft 365 user and group administration.
Experience with federation and managing multiple tenancies is a plus.Collaborating with internal departments to ensure that IT needs are met.Liaising with 3rd party vendors, IT providers, etc.
for specific requirementsMaintains staff records by onboarding, offboarding, orienting, and training employees.Responsible for ensuring endpoints and hardware are operating correctly within established SLAs.Process asset returns and EOL destruction/recyclingMaintaining office network hardware, CCTVs, connected devices and communication equipment, keeping an audit-compliant office work environment.Performs system and account audits as required.Supports internal IT System development and maintenance.Maintains organization active directory and security practices.Stays current on IT trends which relate to company systems and infrastructure.Contributes to the ISMS best practices and helps maintain ISO 27001:2013 and SOC2 compliance.Required Skills and QualificationsAssociate or bachelor's degree in computer science, information systems, or three years of experience in an IT performance analysis and end-user support roleIn-depth and current knowledge of IT Support and IT management best practicesKnowledge and Experience managing centrally managed hardware including Proficiency in Windows and knowledge of MacOS customer relationship management (CRM) and task management software.Knowledge of Microsoft Azure Active Directory, Endpoint Manager, and Intune MDMRecent Experience Administrating Office 365.
Excellent communication skills, personal initiative, and enthusiasm to help and train end users.Experience with Windows Operating Systems (10/2016/2019/11) and Active Directory.Exceptional analytical and problem-solving skillsExcellent organizational and time management skills and attention to detailAdvanced collaboration, communication, and interpersonal skillsSkilled to research for new tools to improve processes.Proficient in English Preferred Skills and QualificationsOpen to travel occasionally to our offices in Chile and Peru.Experience with Microsoft Azure and Microsoft Power Platform is a plus.Experience with Microsoft SharePoint and other Office 365 collaboration applications.Ability to configure Firewalls, Switches, Access Points.
Cisco Meraki/Fortinet SolutionsRecent experience with end-point security and management solutions.Experience managing cloud ERP, LMS and other internal business applications.Experience with virtualization systems such as VMware or Hyper-V and deploying virtual machines, with a strong preference to recent VMware experience.Security+, Network+, or other technical certifications are a plus.EEO StatementAccelalpha is an Equal Opportunity Employer and we make sure to comply with all laws and regulations that protect and enhance Diversity and Inclusion.
All qualified candidates will receive consideration without regard to age, race, color, nationality, religion, sexual/gender orientation, gender identity, disability, or any other legally protected status.We are committed to build diverse and inclusive teams and an equitable workplace for all our employees across the globe.Join our Talent CommunityDo not miss any opportunity to join Accelalpha.
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