.Mexico City, MX Full-time Remote About Us: The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with a presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer's needs. Depending on the skills required by every project, the best professionals are selected to bring all their talent together to achieve mutual goals. We authentically care about the comfort, wellbeing, and career path of all our employees making sure integrity, innovation, leadership, ownership, and team spirit continuously stand by one and each one of us. We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become throughout the years. Responsibilities: Foster a collaborative and results-oriented culture built on focus, open communication, and ethical practices.Development, planning, direction, and coordination of support and maintenance for medium to large-scale integration platforms, utilizing your expertise in API Management tools, Integration platforms (e.G., MuleSoft, Boomi), and Scripting languages (e.G., Python, Bash).Ensure high-quality delivery within budget and timeframes.Comply with IT Operations Service Management framework, leveraging your knowledge of the ITIL framework, ServiceNow, and Monitoring & Alerting tools.Ensure 24/7 availability aligned with defined SLAs and SLOs, and lead efficient incident management.Leverage Docker and container orchestration tools (e.G., Kubernetes) to manage the deployment and orchestration of containerized applications.Ensure timely availability of products and services in production and non-production environments.Drive continuous support for strategic technological platforms across business segments.Champion cross-functional project success through adherence to Chubb's program delivery framework.Maintain a robust structure for continuous service delivery and operation, adapting roles and responsibilities for a high-functioning team.Be a part of the delivery teams to establish optimal monitoring and alerting strategies.Uphold corporate technology standards, guidelines, and best practices regarding information technology, application security, data privacy, data integrity, and architecture.Establish dashboards using ServiceNow and other tools, for platform and service health visibility.Prepare and present executive updates and recommendations regarding technology delivery.Requirements:6+ years of demonstrable experience with global Operations and Technology teams, with a strong focus on delivering complex cross-functional projects.Expertise in integrating legacy systems with modern applications/APIs (Microservices) and platforms (Springboot, Kafka, Apache Camel, etc.)