.About Apexon:Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement.Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.We enable #HumanFirstDIGITALRole Description:You'll be responsible for (Responsibilities):Analyst/Associate in AppBank, the Technology Division's "Run-The-Bank" production management organization here. Specialist role in the production management function for technologies and systems that support the Firm's various business functions.Responsibilities:Work actively with team members to analyze and resolve application issues.Identify defects, discrepancies, and trends by ways of code debugging or log analysis.Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.Identify alerts/processes that can be automated and then work with AppBank Engineering team in automating them.Challenge existing application setup, processing and suggest different ways to solve problem or improve stability.Actively participate in Change management process with view to manage risk in production environment.Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.Develop reports that provide trending statistics to track and manage application health and support service performance.Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire.You'll have (Qualification & Experience):Minimum Education and Education Requirements:Bachelor's degree (U.S. or equivalent) and Five (5) years of software development experience
