Jr. Service Desk Analyst

**Requirements**:- Advanced English C1- Bachelor's degree- Good verbal and written communication skills- Ability to collaborate and work in a team- Basic understanding of ITIL- Active listening skills**Main activities based on**:- Recording, classifying and prioritizing **tickets**:- Providing initial support and troubleshooting based on Knowledge Base articles- Taking a remote of an end users machine if required while troubleshooting- Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support- Monitoring the status and documenting the progress towards resolution of all open tickets- Keeping affected users informed about the progress.- Resolution confirmation and closure of tickets within the **SLA**:- Attend trainings and complete certifications for set competenciesTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $18,000.00 - $20,000.00 al mesHorario:- Lunes a viernes- Turno de 10 horasTipos de compensaciones:- Bono trimestralPregunta(s) de postulación:- ¿Tienes experiência con tickets y metodología ITIL?Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial