Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business (Choose the relevant description)
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
About the role
**What you need to know**:
**General Objective**: Responsible to be a support for the Underwriter area for administrative and technical activities focused to low-risk accounts, including, but not limited to: collect information, verifying and entering data into relevant systems, preparing risk underwriting analysis documents, and performing general administrative functions
This role handles low complexity accounts and works under supervision.
**Functional Responsibilities**:
- Identify and resolve systems alerts and freezes into the quoting process to resolve discrepancies and avoid account conflicts.
- Analyze and prepare supporting documents for the review and evaluation of Subscription risk appetite.
- Support underwriters to follow up on brokers, quotes, pending proposals and any other charges that may be necessary.
- Provide customer service, proactively interacting with internal and external customers.
- Collaborate to prepare work orders and support information to issuance (new policies, renewals, endorsements, and cancellations) within the established deadlines.
- Review post-issuance policies/support and refer discrepancies to the responsible area for correction.
- Maintain updated files of all accounts, in accordance with the internal rules and procedures of the area.
- Ensure compliance with service level agreements and volume, accuracy, and quality metrics.
**What we're looking for**:
**Behavioral competencies**:
**Communication skills**: communicating and receiving information clearly.
**Analytical Thinking and Decision Making**: Analyzing data and situations, to see cause and effect and make appropriate decisions that are consistent with available facts, constraints, and likely consequences.
**Customer Orientation**: Ability to anticipate customer needs (internal and external), address them, and constantly seek new ways to exceed customer expectations to enhance business value.
**Adaptability**: Ability to adapt and work in the face of new situations, individuals, and groups.
Technical Skills and Expertise
Completed higher education.
**Experience**:
At least 1 to 3 years of experience and/or training related to insurance (Insurance Companies or Insurance Brokers) excellent knowledge of underwriting processes and procedures.
**Data Analytics**: Strong understanding of quality performance data.
**Business SLAs**: Understanding of business expectations in terms of key deliverables.
**MS Office Proficiency**: Knowledge and ability to use data processing packages such as MS Office, Intermedia Excel, Word, PowerPoint.
**Language**: Spanish and basic understanding of English language (written)
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, col