In our company, a leader in the technology sector, we are looking for talent as a Junior Bilingual Help Desk (Remote) who is passionate about providing high-quality technical support. If you have skills to solve technical problems, you like to work in a team and you have a way with words, start your career with us in a dynamic and challenging environment.Position Requirements:Recent graduates or about to graduate (max. 6 months) courses related to Computer Systems.Fluent conversational English skills (essential).Basic knowledge of operating systems (Windows/Linux/Mac iOS).Knowledge of network equipment, connectivity, Active Directory and Email, user creation.Availability to work day shift.Main Responsibilities:Accompany clients in the installation of applications and computer peripherals (printers).Ask specific questions to diagnose problems.Guide users with simple, step-by-step instructions.Carry out remote problem solving.Try alternative ways until a problem is solved.Customize desktop applications to meet user needs.Record technical problems and solutions in tickets.Direct unresolved issues to the next level of support staff.Follow up with clients to ensure their systems are functional.Document customer feedback.Help create technical documentation and manuals.Maintain and resolve issues on the LAN/WAN/VPN.Benefits:Learning bonus for you to continue growing professionally.Home Office support.Access to software engineering talks.Opportunity to become certified as an Engineering Warrior Towa.Towa Flex Paid Time Off.Economic growth opportunities through our process Talent Booster.Certifications with our partners.If you want to be part of an innovative and growing team, we invite you to apply. Send your CV to contact you and start the process for this exciting opportunity. We can't wait to meet you!#J-18808-Ljbffr