Redefine the future of customer experiences.
One conversation at a time.Were changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place.
Powered by AI, built by amazing humans.Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.If youre ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, youre in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for an Operations Site Reliability Engineer to enhance, support, and troubleshoot our SaaS and VOIP platforms.
Were looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains.
This role will ensure the continued stability of our production applications while improving automation, alerting, and monitoring.
We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.Key Responsibilities Triage, troubleshoot, and fix production problems in every layer of the stackDesign, develop, improve, and tune logging, monitoring, and alertingCreate actionable alerts to fix system outages before they occurWrite software to improve reliability and recoverability of production systemsIdentify manual work, document the fix in the form of a runbook, then automate it awayPerform and automate system administration tasksParticipate in 24/7 on-call rotation supporting production systems Qualifications Bachelors degree in Computer Science or related field, or equivalent work experience 0-2 years of software development experience0-2 years of Linux system administration experience0-2 years of performance engineering experienceUnderstanding and experience working with RESTful APIsExperience with triaging troubleshooting complex systemsExperience working with source controlExperience with containerization and container orchestrationExperience with application performance monitoringExperience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoringExperience with microservice environments and distributed systemsFamiliarity with front-end technologiesAbility to clearly communicate technical conceptsUnderstanding of general SRE concepts and DevOps principlesFamiliar with the SIP concepts and troubleshooting Nextiva Core Competencies / DNA: Drives Results: The successful candidate will be action oriented, with a passion for solving problems.
They will bring clarity and simplicity to ambiguous situations.
This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.
They are a change agent, prepared to lead and drive changes as we transform.
Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the why, identifying key drivers and learning from the past.
They are forward-thinking, anticipating problems before they arise.
Theyll recommend and action well thought out solutions, understanding the risks and dependencies.
Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; theyre resilient and able to easily bounce back from setbacks.
They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.
They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Rewards & Benefits: Major Health insurance for you and for your legal partner and children under 25 years Vision and Dental covered Life Insurance 24 times your monthly salary 30-day Christmas Bonus (Aguinaldo) 50% Vacation premium 12 days for vacations on your first-year anniversary Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days Company matched Food Vouchers You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month Company matched savings fund 13% of your monthly salary capped to 1.3 times the annual value of the UMA $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.
To check out whats going on at Nextiva, check us out on , , , , and the .
#LI-RQ1 #LI-Onsite
