**Requirements**:Ensuring data completeness and accuracy and data provision based on queries- Working closely with IT and business on development/change requests- Conducting preliminary and independent analysis on IT issues- Addressing /perform corrective actions to solve potential issues- Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support- Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required- Ensuring EDI completeness; EDI timelines monitoring and corrective action definition if needed by customer contract or SCO organization- Providing education and training to local end users in both IT and process aspects- Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.- Collecting and summarizing business requirements- Managing testing through setting up test environment, participating in UATs and Customer creation of scenarios and validating IT solution- Interfacing with various operation functions to understand demands and changes- Communicating with internal/external suppliers and customers to resolve issues- Interacting with all functions to ensure external and internal customer satisfaction- Participating in set up of company and client management systems- Registering queries in Ticket Management System and following up- Communicating status of performance result to the agreed parties, internal/external- Communicating with Client/Supplier/Vendor when required to fulfil the tasks- Reporting any deviations following the agreed process- Take focal point role in case of projects- Organise UAT with team participation- Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request**Skills**:- Accuracy and customer orientation.- Excellent communication, negotiation, and problem-solving skills.- Intermediate English- Advanced Excel.**Schedule**: Monday to Friday 8:30 am - 5:30 pm**We offer**:- Competitive salary- Superior benefits- Development opportunitiesTipo de puesto: Tiempo completoSalario: $18,000.00 - $25,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Caja de ahorro- Estacionamiento gratuito- Seguro de gastos médicos mayores- Seguro de la vista- Vales de despensaLugar de trabajo: Empleo presencial
