**RH**:Héctor Hernández
**Position: L2 Production Support Engineer**
**Location**: Mexico / Remote
**Industry - Sector**:Financial Services - Banking
**What you'll do?**
- L2 Production Support
**What you'll bring**:
- Experience as a L2 support engineer
- Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders
- ITIL Process experience with Service Mgmt., Knowledge Mgmt.,
- Incident Mgmt
- Hands-on experience in SQL (Pl/SQL)
- Capable to analyze joint's, Store Procedures and triggers
- Unix and Shell Scripting are mandatory.
- Capable to monitor processes and scripts errors
- Hands-on Read and Debug Code (Java or any OOP Language)
- Skilled in Debugging and Troubleshooting. Ability to perform RCA
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
