Latam Customer Care Head

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- Strives for efficient execution of Customer Service activities within the region
- Develops, manages and completes regional CS projects that contribute to service levels, business growth, efficiencies within the region
- Measures the adherence of CS teams to CS strategic vision, working processes, business standards, CS KPIs, cost management and CNWC
- Identifies and implements improvement plans as required regionally
- Provides support to improve cross-functional / departmental working as well as efficiency and service level optimization
- Delivers high level service and improves planning accuracy
- Systematicaly develops Teams and Talent in respective Customer Service organisation

**YOUR SKILLS**:

- Experience working in logistics, with a wide knowledge among supply chain of at least 10 years, required
- Advanced english needed, portuguese is a plus
- Experience in leadership roles, handling large teams
- Knowledge in supply planning, demand planning, logistics, needed

**JOB ID**: 24060163

**Contract & Job type**: Full Time, Regular