.ABOUT OPORTUNOportun (Nasdaq: OPRT) is a digital banking platform that puts its 2.2 million members' financial goals within reach. With intelligent borrowing and savings, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $17.8 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.Com.WORKING AT OPORTUNWorking at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.POSITION OVERVIEWWe are seeking a skilled and visionary Lead User Researcher to join our design team. As a Lead User Researcher, you will be responsible for contributing to the overall design strategy using user research to drive the creation of compelling, intuitive, and seamless experiences across our products and services. You will play a pivotal role in understanding our members, markets and competitors, defining the user experience and informing product strategy to shape the future of finance for our members. Design at Oportun is dedicated to the cultivation, delivery, and thoughtful reflection of the overarching user experience that our members interact with on a daily basis. We are member obsessed and seek to understand their unique needs, their present challenges, and their future goals to thoughtfully deliver experiences that encourage beneficial (and delightful!) outcomes for them. This role is open in Mexico.RESPONSIBILITIESLead user research projects from initial discovery research through usability tests to align with user needs and company goals.Present persuasive user-centered strategies to key stakeholders while effectively communicating the rationale and impact to business objectives.Utilize a wide variety of research methods to uncover user needs, pain points, and behaviors, in order to inform design and product decisions in the creation of user-centered solutions.Foster a culture of creativity, innovation, and collaboration, providing guidance and feedback to team members to ensure user-centered design solutions.Ability to work with a high degree of autonomy and handle ambiguity with conviction.Develop, maintain, and steward UX thinking and documentation that communicate a finalized design strategy from user research (e.G., personas, journey maps, flowcharts, service blueprints, etc.)