Level 2 Digital Support Analyst - 0095R5 Schneider Electric is looking for a Level 2 Digital Support Analyst in Monterrey Nuevo Leon. Job Overview: As a Level 2 Digital Analyst Support at Schneider Electric, you will be responsible for providing advanced technical support and analysis for digital systems and applications. You will work closely with cross-functional teams to ensure the optimal performance and reliability of digital solutions.
Key Responsibilities: Provide advanced technical support for digital systems and applications, including troubleshooting and issue resolution.Perform in-depth analysis of digital systems to identify performance trends, potential issues, and areas for improvement.Collaborate with Level 1 support and other teams to ensure timely and effective incident resolution and problem management.Proactively monitor digital systems to identify and address potential issues before they impact operations.Contribute to the development and maintenance of knowledge base articles and support documentation.Participate in on-call support rotation and incident response activities as needed.Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.3+ years of experience in digital systems support and analysis.Proficiency in analyzing and troubleshooting digital systems and applications.Strong understanding of ITIL framework and incident management processes.Excellent communication and collaboration skills.Ability to work effectively in a fast-paced, dynamic environment.Relevant certifications (e.g., ITIL, CompTIA) are a plus.Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.
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It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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