Lm872: Manager Dedicated Customer Care Rc734014

Customer Support: Oversee all representative activities (including coaching, calibration, and monitoring with support of QA team). Management, support, and follow-up on top accounts - $15M revenue generation / 40M pcs - performance analysis generation for each client.
This role involves management responsibility for a team of people or specific location(s) within the business. Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, and deputy management. Management responsibilities include disciplinary action up to and including dismissal.
Required skills include planning & organizing, judgement & decision making, leadership, project management, and written & verbal communication. A minimum of two years of university/college education or equivalent is required. Language proficiency in English (TOEIC 750 min) and call center knowledge/experience is preferred. Candidates should have three years of management experience in a service environment.
FedEx is widely acknowledged as a world-class company and is consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies.

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