Customer relationship management
- Responsible for maintaining excellent relationships with the customers, the site contact person
- Responsible for customer satisfaction through quality of service and through regular, proactive,
and precise on-site communication (callout ETA, job performed, customer debrief, barriers &
site communication material etc.)
- Responsible for wearing KONE working clothes and ensuring that they are clean and in good
condition
- Responsible to interact with the customers and inform them after each visit the equipment safety
and condition status and in case of deviations propose corrective actions to the customer
according to the local process
Service operations
- Accountable for the end-user's and the site's safety
- Responsible for a safe working environment during the site visits
- Responsible for safe working practices and carrying out the operations according to
maintenance and safety instructions, and contacting Technical Helpdesk for further support in
case of uncertainty to complete the tasks or any other questions
- Responsible for the execution of the service visits (planned maintenance, callouts, service
needs and service repairs) respecting the schedule and time limit (callout), the quality
standards, the time allocation and the processes
escalation procedure and ensure that the information is received by the relevant stakeholders
- Responsible for identifying service repair opportunities and if possible - execute them on site
immediately or by raising sales leads
- Responsible for effectively planning the workload, in conjunction with his supervisor
- Responsible for accurate and real time back reporting of work performed and materials
consumed (at the equipment level) in order to ensure the accuracy of customer communication
and invoicing.
- Responsible for managing the proximity stock (shelving, inventory, stock transfer)
- Responsible for keeping the service tooling, van and instruments safe, maintained and in good
condition
- Contributes to the ongoing improvement of the products, the methods and the safety by
feedback to his supervisor and quality department
- Responsible for reporting possible near misses to his supervisor
Competence development
- Responsible for developing your competences through on-the-job training, learning from others
and attending proposed trainings (e-learning, class room, onsite etc.)
- Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or
Technical Help Desk
- Required to give training/coaching to persons nominated by the supervisor
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.