.Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
- Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them Service operations
- Accountable for the end-users and the site safety
- Accountable for the safe working environment
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning his workload, in conjunction with the service supervisor
- Accountable for raising sales lead to his supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor Leadership / People management
- Responsible for regular update of his supervisor on all relevant information
- Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
- May be required to give training/coaching to persons nominated by the supervisorAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice
