.The Customer Quality Engineering Manager is responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.General ResponsibilitiesCustomer interface leader and high level interface with production sites for quality improvement strategySet quality goals and trending data for product familiesPeople Management and Talent development of team members i.E. recruitment, performance reviews, compensation recommendations, succession planning, performance improvement and employee relationsSupports Budget and resource planningInfluences design for manufacturability with Design, Process, Manufacturing and Mechanization teamsManages all aspects of quality and continuous improvement across several new product developments across various customer groupsFull process leader and ownership for customer launches. Fulfill our customers' Quality System requirements e.G. Advanced Product Quality Planning and manage the relationship with our Customers' Quality representativesEnsures global consistent use of the Sensata NPD process to drive resultsDemonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirementsFacilitate Risk Management process in compliance to appropriate external standards and corporate policies. Provide technical support to NPD teams in generating risk files for new productsDevelop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals for the new productsDevelop test methods/procedures to support product validation effortsDesign for Six Sigma (DFSS)Document issues and ensure lessons learned are captured/shared amongst the teamsWork with production sites to prepare for launch requirementsGain cooperation of others, conduct presentations of technical information with specifics on projects/schedules and timelines. Responsibilities include understanding customer requirements and expectations, and developing/driving actions and schedules needed to support those program expectationsFamiliarity with manufacturing methods – welding, brazing, soldering, adhesive bonding, machining, stamping, molding and forming. Basic knowledge of core manufacturing processes (Calibration, Final function Transfer, leak testing, welding/soldering, adhesive and gel dispensing)Experience / QualificationsA university degree required (i.E. Bachelors degree) or equivalent relevant work experience