.LOCATION : Westchester IllinoisREPORTS TO : Digital Customer Experience Director, eCommerce, CRM & ComEx InnovationCompany Background :Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world.Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences.Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems.Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals.And we do it all in a planet-friendly sustainable manner.We bring the potential of people, nature, and technology together to make life better.The Manager, Global Salesforce Platform and Data Management role reports directly to the Director, Digital Customer Experience, eCommerce, CRM & ComEx Innovation, working closely with the Global CRM Manager, Regional CRM business leads, and Ingredion's Global IT function to support an integrated and sustainable approach to SFDC platform development and optimization to enable commercial excellence and differentiated customer experience.The candidate will partner closely with IT and various SFDC functional leaders to develop and implement data governance policies and procedures to maintain data quality and reporting accuracy across Salesforce functional clouds.This role will evaluate current SFDC processes and business use cases to identify inefficiencies and recommend solutions aimed to automate and streamline sales and supporting processes to increase productivity, user experience and adoption, and eliminate technical debt.The role will also oversee any data integration or migration projects to ensure seamless data flow across systems.More specifically the role will prioritize standardization of the Salesforce data models and optimize processes and cloud interdependencies in order to:Improve opportunity pipeline accuracy and visibility; Reduce user burden, making the platform invaluable to users; Improve the availability and quality of data to enhance business outcomes and enable an improved Customer Experience; Advance analytics to provide actionable insights for Go-To-Market (GTM) teams and the broader organization to support strategic decisions, investments and identification of growth opportunities.Core Responsibilities :Develop and drive adherence to standards relative to SFDC data models e.G., Accounts, Contacts, Opportunities; define how these shouldbe administered across clouds to assure consistent use, data interoperability, and analytics / reporting.Support design, and adoption of enterprise end-to-end business process standards, KPIs and scorecards for the spectrum of the Global Platform clouds while accommodating regional needs
