Sign InCreate ProfileEnglish (US)English (UK)MANGER, SHARED SERVICE CENTERQueretaro, Queretaro, Mexico- req616APPLY NOWSHARESAVE JOBBACK TO SEARCHAs the Manager, Shared Service Center you will be responsible for overseeing the operational care team for both air and sea logistics.
You will utilize your first-class people skills to manage a diverse team and foster a culture of continuous improvement, while ensuring customer satisfaction and operational excellence.
Your strategic leadership will be crucial in maintaining and expanding our market presence.Your Responsibilities- Maintain a thorough understanding of the US logistics market and industry trends- Build and maintain relationships with key stakeholders, including customers, vendors, and LEMAN US teams- Ensure the proper systems, procedures, internal controls, quality standards, metrics, and quality control processes are in place, with core focus on providing operational services to customer facing teams- Design and deliver the shared services vision using optimized processes and technologies- Design and implement process improvements that will create the most efficiency while maintaining high levels of customer care and satisfaction- Coaching, mentoring, training, and development of team members with focus on LEMAN's People First approach (in on-site, hybrid, and remote environments)- Drive the employee experience on site, in-line with LEMAN values- Utilize experience in customer care and stakeholder management to drive growth- Promotes a business environment that fosters high standards with respect to ethics, integrity, and values.Your Skills and Experiences- 10+ years of experience in air and sea logistics- 5+ years of experience in shared services managerial role- Excellent leadership and organizational abilities, with a strong track record of leading teams and collaborating with international colleagues and stakeholders- Excellent communication and stakeholder management skills- Strong understanding of the US logistics market- Broad market and regional knowledge of Mexico, US, and LATAM countries- Superior knowledge of industry regulations and operational guidelines- In-depth knowledge of data analysis software packages, PowerBI, CargoWise- Advanced English proficiency- Outstanding negotiation skills- Working knowledge of Mexico employment legislation