.Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.The future is bright for the Porch Group, and we'd love for you to be a part of it, as our Porch Warranty| Marketing Specialist, Customer RetentionTHE POSITIONWe are seeking a highly motivated and experienced Retention Specialist to join our marketing team. This role focuses on developing and implementing customer retention strategies to enhance customer loyalty and lifetime value within the home warranty industry. The ideal candidate will work remotely from Mexico, bringing a deep understanding of customer behavior and retention strategies to improve the overall customer experience.WHAT YOU DODevelop and execute comprehensive retention strategies to reduce churn and increase customer lifetime value.Analyze customer data to identify trends and opportunities for improving retention.Collaborate with cross-functional teams including sales, customer service, and product development to align retention efforts with overall business goals.Implement and manage retention campaigns across various channels, including email, social media, and direct mail.Monitor and report on retention metrics and campaign performance, providing insights and recommendations for continuous improvement.Manage the budget for retention campaigns and initiatives, ensuring efficient use of resources to achieve retention goals.WHAT TO EXPECT:Quick recruitment process through video calls.Pay: $300 - $330 MXN pesos an hourTraining: paid initial training, as well as on-going training to help you develop in your role and career.Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!Support: You're working from home but not alone! Your team is available in real-time to help you be successful!Work/Life Balance: This is a 100% remote job which means no more time wasted in traffic! Spend more time at home, where your family needs you!WHAT YOU BRINGBachelor's degree in Marketing, Business, or a related field
