Microsoft Dynamics Product Support Engineer

Avanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client.Microsoft Dynamics Product Support EngineerMexico City, Mexicofulltime**Key Responsibilities**:- Ability to take Technical/Functional leadership in one specific product or area of business processes.- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.- Drive the communication with the customer to ensure the customer has confidence on problem resolution- Define and understand the customer issue by creating adequate reproduction scenarios.- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue- Collaborate with cross-group peers both proactively and reactively.- Produce quality documentation.INDMEXTipo de puesto: Tiempo completoHorario:- Turno de 8 horasLugar de trabajo: Empleo presencial