About the Role:As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico.
The CSM ensures that the customer achieves the agreed upon value as promised during the sale.
You are accountable to the customer through their entire lifecycle.
In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive's revenue.What You'll Do:Own a book of business with existing customers for expansion and renewalsEnsure consistent retention of revenue and renewal of all accountsOwn adoption, training, and development of best practicesMaintain high levels of customer satisfaction and nurture client healthIdentify paths for the customer to realize value from the entire Motive platformAssist in troubleshooting and solving Tier 2 product support issuesHandle a large volume of email, chat, and phone conversationsWork with the sales team and Implementation Consultants to ensure a seamless handoffWhat We're Looking For:3+ years prior experience in a customer-facing role2+ years prior experience as a CSM or equivalent (owning a renewal target)Bilingual fluency in Spanish and English requiredOwnership of revenue and renewals for a named book of businessExperience working with accounts based in both Mexico and US a plusAbility to build and maintain relationships with clients and their key personnelReceptive to feedback, willingness to learn and embrace continuous improvementResilient in capacity to deal with pressure and the demands of a fast-paced workplaceAbility to plan ahead and be resourcefulStrong sense of ownership for the productLogistics experience is a big plusPrior sales experience a plus#J-18808-Ljbffr