We are dedicated to providing our guests with exceptional vacation experiences through our luxurious resorts and top-notch customer service.
Our call center is a crucial part of our operations, as we strive to provide prompt and efficient assistance to our guests before, during, and after their stay.
**Job Description**:**Key Responsibilities**:- Assist guests with inquiries, reservations, changes, and cancellations- Provide information about our resorts, amenities, and services to guests- Troubleshoot and resolve any issues or complaints from guests- Collaborate with other departments to ensure guest satisfaction and resolution of any problems- Maintain accurate and detailed records of guest interactions and transactions- Meet and exceed established performance metrics, including call quality, response time, and customer satisfaction ratings- Stay up-to-date on all company policies, procedures, and promotions- Continuously strive to improve and enhance the guest experienceQualifications:- High school diploma or equivalent; post-secondary education in hospitality, tourism, or a related field is preferred- Minimum of 1 year experience in a customer service or call center role- Native Level of English and able to communicate in basic Spanish (verbal and written); additional languages are a plus- Excellent communication and interpersonal skills- Ability to handle multiple tasks and prioritize in a fast-paced environment- Availability to work flexible hours, including evenings, weekends, and holidays
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