.Energy at the service of Mexico.ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015.Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up of Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal.Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development.PURPOSE OF THE POSITIONWithin the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operation Center (NOC) team.The mission of NAC is to define and support network and security services and infrastructures, whether they are in data centers, the cloud, or remote sites (examples: 'Highway to Cloud' interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with 'Zscaler,' Software-Defined WAN, LAN, and Wi-Fi services, etc.).The NAC Expertise team, consisting of over 30 professionals, is responsible for the define, design, built and L3 support of all Network and Security solutions.Within the NAC Expertise team, SDWAN experts are mainly responsible for the define, design, built and L3 support of SDWAN solutions (Cisco, Meraki, Fortinet) for IT and OT.This position will be hosted within GBS IT in Mexico. Its perimeter will be both 'global' for the ENGIE group and 'local' to support GBS IT Mexico.RESPONSABILITIES AND JOB FUNCTIONSAnalyze business needs, challenge requests, and translate them into technical requirementsContribute to the design and definition of solutions, tests, and prototypes.Participate in qualification and acceptance testing.Engage in a process of industrialization, rationalization, and urbanization of technical solutions.Write design and operating procedures & schemas.Produce documentation to meet production criteria (Go / No Go).Automate deployments, including the construction/evolution of technical foundations.Manage configurations and integrate them into operational management tools.Manage incidents and problems (Level 3)Diagnose and resolve incidents.Manage the relationship with suppliers in case of an incident, in coordination with the NOC.Generally, provide Level 3 support to maintain operational conditions.Manage major changesDefine and write a detailed intervention plan (DIP) ensuring compliance with change management and production processes.Support CAB (Change Advisory Board) preparation and manage changes for successful production deployment
