Night Shift - Remote Service Desk Jr:

**Night Shift - Remote Service Desk Jr: Portuguese/English.****Onsite training 1 month and visit office occasionally.****Monday to Friday: 1am - 9am**- **Perform first-level diagnosis** and troubleshooting support to end-users and customers.- **Work under minimum supervision and receive inbound transactions and inquiries**, provide support in accordance with established processes and document incidents and remedies.- **Escalate complex incidents to second-level support personnel.**:- **Troubleshoots via the phone, chat or other support channels**, hardware, software, and network operating problems and involves technical resources to ensure resolution.- **Identifies, investigates and researches user questions and problems** as well as isolating and resolving information systems problems.- **Coordinates referrals to appropriate technical,** professional, or service personnel- **Receives and prioritizes issues** and forwards using appropriate escalation procedures.- **Briefs customers and/or management on the status of resolution efforts**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $17,000.00 - $18,000.00 al mesHorario:- Lunes a viernes- Turno de 10 horasPrestaciones:- Caja de ahorro- Vales de despensa- Vales de restauranteEducación:- Licenciatura terminada (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial