**Job Summary**
**Responsibilities**
- Drives multiple complex operational processes and escalations throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
- Collaborates closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives.
- Maintains and updates comprehensive process documentation, including standard operating procedures (SOPs), and ensures adherence to governance and compliance standards.
- Conducts in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement.
- Generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively.
- Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.
- Identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions.
- Addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions.
- Provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with 3-5 years of work experience.
**Knowledge & Skills**
- Auditing
- Automation
- Business Operations
- Business Process
- Business Requirements
- Change Management
- Continuous Improvement Process
- Data Analysis
- Key Performance Indicators (KPIs)
- Process Improvement
- Project Management
- Workflow Management
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Complexity**
- Responds to moderately complex issues within established guidelines.
**Disclaimer