.Job Summary:The Deskside Support Technician, Level will provide comprehensive technical support services to the clients campus-based customers.Work location:Cliecility Santa Clara, Mexico (% onsite presence)Work hours:8AM to PMTravel requirement:If requiredLanguage:Primary Spanish, Secondary English (speaking/writing and communicating with business stakeholders) Confidencial Responsibilities:The scope of dutir the resource would spread across áreas:- GxP systems supports (OT & Labs). Hands-onIT Suppor Santa Clara, Mexico based users and remote suppor other Mexico based users CT1 PJ2.Task list is below:- Remote troubleshootir rest of the users in the country CT8 PJ9- Basic understanding and troubleshooting of end user devices- Smart Hands suppor server/network infrastructure- Assess reported issues and work directly with site contacr escalation and timely issue resolution- Effectively communicate with designed client supervisollow established processes as defined by Client- Perform break/fix and/or IMAC (Install, Move, Add, Change)-related tasks as assigned- Liaise with third-party vendor any hardware and OEM support required- Create and submit detailed logs documenting interactions to be inclusive of accuracy; - thoroughness, and timelinessOther Roles and Responsibilities:- Provide comprehensive technical support services to the Clients internal customers and service providers. Assess reported issues and work directly with Clients service provider escalation and timely issue resolution. Effectively communicate with Deskside Supervisor regarding asset management and break/fix processes. Effectively communicate with the Deskside Supervisor regarding any Help Desk related issues or processes. Provide setup and support servicr conference roomsllow established Asset Management processes- Report any potential problem cases to the Deskside Manager. (Build a proactive environment)- Good/Excellent Verbal and Written English Communication Skills- Excellent teamwork skills- Dedication to customer service Installation and configuration Desktop / laptop/ Printer/ Server/ Networks etc. Substantial Importante empresa in Notebooks and Printers management- Supporting Windows core technologies- Collaboration Importante empresa including remote control of PCs and video conferencing knowledge- Deliverables to include ensuring the proper levels of run and maintain support- Strong Microsoft Office skills (Outlook, Word, and Excel)- Thorough understanding of Outlook's calendaring tool- Microsoft Office Suite, Windows Operating Systems, VPN client software (Cisco Anyconnect, Symantec Premium Accer Mobile Devices), Remote Desktop tools (Bomgar)- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario. Ability to work under a heavy stress environment. Ability to interact with vendors and suppliers to provide problem resolution in a timely manner