_**OPERATIONS MANAGER**_**REQUIREMENTS**:- ADVANCED ENGLISH ( B2 - C2 )- MINIMUM 10- 12 YEARS OF WORK EXPERIENCE IN A VOICE/CHAT PROGRAM PREMIUM CONTACT CENTER- MIN 3 YEARS OF EXPERIENCE IN VOICE/CHAT AS SR. OPERATIONS MANAGER- HAS HANDLED TEAM SIZE OF OVER 200- GRADUATED FROM ANY STREAM- HIGH RESPONSABILITY AND OWNERSHIP**Technical Competencies**:- Foster entrepreneurial culture - Drive Gross Margins as per company objective, improve profitability and control costs- Ensure ownership for workplace (resolution of all admin, tech issues, etc.)- Enable people to excel through grooming and regular feedback- Derive valuable insights for improvement through innovation- Set up and sustain a robust quality and training framework within teams- Increase people engagement, ensure communication and feedback- Value Added Services /process improvement leading to business benefits- Ensure robust risk and compliance practices maintained- Participate in selection process to ensure the right talent is selected in a timely manner- Ensure transparency and adequate communication across all levels- Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip- Create an environment that encourages people to deliver and excel through performance management systems- Manage and exceed client expectations- Handle all SOW and contract related discussions- Service delivery of the processes in the specific timelines- Resolve and/or escalate employee grievances in a timely manner**Soft Skills**:- Should express excellent leadership qualities and spearhead the team.- Excellent English verbal communication skills enabling client expectation managementOFRECEMOS:- PRESTACIONES DE LEY- SEGURO DE GASTOS MEDICOS MAYORES- SEGURO DE VIDA- SEGURO DENTAL Y DE LA VISTA- AGUINALDO 15 DIAS- 15 DIAS DE VACACIONES- CURSOS Y CERTIFICACIONES- UTILIDADES- VALES DE DESPENSA- BONO PARA ACTIVIDADES ( GYM, IDIOMAS, ETC..)- ** INTERESADOS APLICAR POR ESTE MEDIO Y ENVIAR CV ACTUALIZADO EN INGLES**_Tipo de puesto: Tiempo completoSalario: $35,000.00 - $40,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Días por enfermedad- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaPregunta(s) de postulación:- ¿Cuantos años de experiência como Quality analyst?Idioma:- Inglés (Obligatorio)