Operations Manager

Customer Operations ManagerABBLocation: Apodaca, Nuevo LeónMain Responsibilities:Maintain company issued service standards, safety standards and security procedures.Perform reviews, evaluations, or disciplinary action for members of the customer service team.Act as a business partner for the CSM team, providing guidance and insights into customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.Manage operations to maximize benefits and avoid costs.Configure and verify energy assets in the software.Enroll assets in programs to generate revenue.Ensure compliance with incentive rules and industry standards.Posted By: Direct EmployerDate Posted: TodayJob Type: Full Time#J-18808-Ljbffr