.**Your team responsibilities**- Monitor expected jobs start within reasonable time, escalate late arrival risk to relevant team- Closely coordinate on a daily basis with client data management support teams, react to late start, SLA miss due to issues at data translation level- Monitor actively running jobs for system slowness, network, infrastructure issues. Monitor failed jobs, and jobs with errors, Escalate potential SLA miss to agreed parties- Understand fundamental technical background of workflow components; be able to categorize issues by high-level root cause ( platform, infrastructure, network, content )- Act as Level 0 support for troubleshooting certain basic issue categories- Remediate certain basic issues by a variety of predefined strategies ( rerun, mínimal changes to content, file naming conventions etc. )- For issues requiring specialized product knowledge, escalate issues to relevant teams ( TCS - Platform, MSD - Content, MSOS - Infrastructure )- For ongoing issues, follow-up on internal teams on ETA, progress, updates. Keep all other parties updated- Understand tools, systems used by Managed Solutions ( Internal MSCI ETL tools like CDMS Bridge, ACD tool; systems like Airflow, WCS, Splunk etc. ).- Communicate with clients, set expectations on SLA misses, ongoing issues- Construct and communicate comprehensive RCA to client, integrating inputs from various internal teams- Ability to generally understand new, unseen problems and route them to the right specialized Level 2 support team for further investigation- Based on root cause, work with relevant internal teams to address reoccurring issues to keep the solutions "clean" and low-maintenance- Design and code new tracking, analytics solutions to increase efficiency of reoccurring tasks, responsibilities**What we will offer you: Depending on your location of your role, you can expect**- Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions- A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycle-to-work schemes, gym benefits, retail discounts- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization's leaders to support them.- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life