.Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.- Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.- Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.- Manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.- Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).- Ensure appropriate technical and commercial approvals are in place.- Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).- Ensure any off-line pricing calculators and/or product-specific checklists are completed.- Verify equipments needs, communication requirements and general client needs, making sure to provide time-frames and set client expectations accordingly.- Manage backorders with internal partners, escalating all delays where interaction is required.- Make sure forecasted install and billing effective dates are accurately uploaded into tracking tool (based on local tools).- Implement release of billing for all services and charges.- Maintain accurate client site billing & location details, and contact/user records on internal systems.- Reconcile out of date Opportunities to orders.- Provide timely support and resolution regarding Data and Compliance issues.- Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.- Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.- Manage and resolve external & internal queries relating to quote/order status, billing, client account information/permissioning, and compliance issues.- Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.- Complete UAT testing and regression testing.- Spot trends and make recommendations for enhancing systems and procedures.- May review Free Trial expiration notices with account teams.Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters