.People Care AdvisorThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:The Opportunity:With the integration of one of the most innovative and competitive organizations in the networking industry, the Human Resources organization foresees an increased need for agile, high-intensity and time-sensitive support during the critical early stages of team members' assimilation of the HPE ecosystem.The Juniper Hypercare Support model aims to develop a holistic framework that assists Team Members and People Leaders during this critical adoption process of the HPE culture, values and benefits with a fully dedicated and engaged HR team.The Role:The Juniper Hypercare Advisor will help team members navigate through the HPE Ecosystem, which includes all global functions, HR information package and organizational values. This guidance aims to resolve all-Juniper questions on integrated solutions quickly and accurately.This role's main purpose is to provide advisory to onboarding team members and people leaders on all the benefits, features, information and documentation available in HPE to ensure an efficient and smooth transition from the Juniper to the HPE Ecosystem. The Juniper Hypercare Advisor will also bypass multiple touchpoints to achieve an efficient & agile resolution of their questions, as well as a deep understanding of the existing HPE guidelines, structure and core values.Key Responsibilities:Promoter and linkage of all front-end services (HR, Payroll, GRE, EHS, IT & GP)Live Chat and Case Management (Only Juniper integration scope)Identify trending topics and review with the service leaders to create proactive solutions that improve the service experienceReport system malfunctions and process/knowledge gapsSFDC AskHR Tier2 Support ownerOneHR & Cross-function communicator and coordinatorProgram Management of cross-function improvement initiativesAssist with analytical and administrative support tasks for priority projectsResolve support cases with front-desk dependencies and moderate complexity that are not answered immediately through service centersJuniper Regional Escalation point of contact.About You:Bachelor's degree or equivalent experience