Harro Höfliger is characterized by excellent after-sales service and professional support for their global customers.
Customer Service ensures that the machines delivered are ready for use over their entire life cycle and work highly productively.
Close cooperation, efficient communication, and high flexibility are important building blocks of Harro Höfliger's service philosophy.TasksRemote support and coordination with customers to rectify software-related issues.Controls and software-related (after sales) support for our machinery systems.Development/modifications of the PLC and HMI programming based on customer requirements.Support customers' staff while operating and setting up the machines.Find and eliminate software errors.Prepare documents for software changes and supply them to the customer.Willingness to overtake standby availability to support the 24/7 Team in Germany.Recognize areas of improvement and discuss them with a specialist in Germany.Exchange of know-how with colleagues in Germany.Ready to work in shifts.Willing to travel (both domestic and international) to customers (up to 30%).Support during the FAT/SAT and commissioning of the systems.Travel to Germany at regular intervals, mostly for training reasons in the first months.QualificationsDegree/diploma in electrical/electronic engineering/mechatronics.Experience with automation/machine manufacturing, ideally in the pharmaceutical industry.Knowledge of programming of Codesys IEC 61131-2 / Codesys IEC 61131-3.Knowledge of Rockwell PLC and Siemens PLC is preferred.Knowledge in HMI systems (report generation, recipe creation, user administration, etc.)
is preferred.Strong customer-oriented thinking and proactive.Team-minded.International travel experience and willingness to travel.Strong communication skills in English and Spanish; German skills are preferred.This position is based in Mexico.
Due to training sessions, you will spend most of the time in Germany for the first few months.
After this phase, you will either travel to customers (domestic and international) or work from home.#J-18808-Ljbffr