.TD SYNNEX is one of the world's largest technology providers in IT distribution. TD SYNNEX is currently ranked No. 83 on the Fortune 100® and has been named one of Fortune's "World's Most Admired Companies" for seven straight years.**Essential Duties & Responsibilities Required**- Provides technical solutions and configuration design expertise to customers and sales on specified product line(s). Uses independent judgement and discretion in making solution recommendations. No second-level review occurs- Provides communication support in accordance with Key Performance Indicators (KPIs)- Provides sales/marketing support to increase vendor and product awareness- Provides technical presentations/training to sales, support, and customers- Participates in departmental projects in leadership/ownership role- Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Product Marketing Team, and vendor representative(s)- Logs customer calls- Places orders for customers in accordance with TD SYNNEX's pricing guidelines- Updates TD SYNNEX's systems and tools with accurate technical data on specific product line(s)- Provides technical and non-technical input to team members, project leaders, and management, as appropriate- Develops and obtain approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor's marketing strategy to grow sales- Develops tactical plan and perform associated duties necessary to support QVO- Performs additional duties as assigned- Meets attendance and punctuality standards**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**- Minimum of (1) year experience with IT technologies.- Minimum of (5) years technical support experience with PC's, high-end servers, local area networks, and associated components with at least (2) years in phone support environment- Preferably, a minimum of (1) year vendor relations experience in a presales vendor support role- Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences**Education/Certifications Required**:- Minimum of one current major certification recognized by the Systems Engineering Department (currency must be maintained), with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.- Required Education: High School Diploma / G.E
