Applicants are required to read, write, and speak the following languages: English**Role**: Site Reliability Engineer**Location**: Guadalajara preferred**Who are we looking for?****Roles and Responsibilities**- Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production- Participate in a follow-the-sun model for 24x7 support of OAC services- Respond to incidents, own them and drive to completion, participate in root cause analysis- Document various processes & runbooks; update existing processes- Execute, with excellence, delivery of interim patches and hotfixes as required- Work with various teams to take ownership of and resolve service failure/outages.- Monitor metrics and develop ways to improve the CI and CD tools utilized by the team- Follow all best practices and procedures as established by the company- Mentor and train other engineers and seek to continually improve processes Other duties as assigned- A BS or MS in Computer Science, or equivalent- Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes- Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.- Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts- Methodical approaches to troubleshooting and solving complex technical problems- Producing documentation in support of developed work (KBs, run books, help guides)- Utilizing agile methodologies- Communicating effectively in a team environment- Working with remote, global teams as well as individuals- Working independently and in a self-directed manner- Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned.- 5+ years of experience of running large scale customer facing web services.- Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.- Programming and scripting languages (Python, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)- Using CI/CD scripting tools such as Ansible, Puppet, or Chef- Containers and orchestration (Docker, Kubernetes, and docker-compose).- Oracle database, MySQL (experience with MS SQL and/or NoSQL is a plus).- Issue tracking and collaboration (Jira and Confluence).
