As an Internal Specialized Consultant in the Business Process Management (BPM) Center of Expertise, you will play a crucial role in Strengthen Nissan Processes and Procedures reliance and governance while optimizing organizational processes to enhance efficiency, agility, and overall performance.Act as a change agent in the organization using Lean Six Sigma and agile principles to map, identify, implement and sustain improvement opportunities, as well as mitigate risks, making sure every process is standardized and properly documented.This is a partially remote role.Job ResponsibilitiesDefine scope, objectives and estimated benefits of process improvement projectsExecute and manage the project from start to finish, including process assessment and mapping (using visual diagrams), identification and analysis of strengths, weaknesses and improvement opportunities, solutions proposal and implementation support to ensure the benefit delivery.Track, monitor, and report regularly on project status; monitor process improvement milestones to ensure on-time completion and sustainability.
Elaborate timely, detailed summaries and high-level reports.Lead information-gathering workshops to analyze opportunities, define action plan, increase engagement and remove roadblocks.Facilitate process design, collaborating with cross-functional teams to accommodate new business process designs.Identify new business opportunities within the organization and provide consultation services to clients, sharing proven approaches for improvement solutions.Use Lean and Six Sigma methodology (i.e., value stream mapping, Kaizen, root cause analysis) to support the functions solving problems and identifying opportunities that drive operational improvement.Partner with Process Owners to provide support and guidance to all functions in the application of continuous improvement methodology and process documentation.Facilitate training sessions to foster continuous improvement culture, root cause mindset and develop capability in the organizationActs as overall continuous improvement ambassador and actively support the change to coach and promote the use of new methods to drive efficiencies and standardization across the company.Develops KPI´s and metrics to assess improvement opportunities and measure later the improvement attributable to process redesign in terms of its specific outputs.Collaborate with IS/IT leaders to validate the appropriate solutions, design the future state and align the implementation of IS-dependent major automation (RPA, System Enhancement, etc.).
Ensure projects and benefits are delivered successfully.
Drive Quick Wins.Ensures that the proper Process methodologies, improvement analysis, and fact-based/data-driven decision-making are effectively applied throughout the projects.Minimum QualificationsEducation: Bachelor's degree in Industrial or Process Engineering, Business Administration, or related discipline.Years of Experience:3+ years of hands-on experience in Process mapping / Business Process Management / Continuous ImprovementExperience in Shared Services Center environment desirable.Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and problem-solving capabilitiesExperience in Project Management and Processes Improvement initiativesExperience in facilitating Continuous Improvement trainingSolid understanding of internal control principles and implicationsExperience in process automation (RPA, RDA, AI, Chatbot, etc.
)Job Knowledge and Skills:Language:English – AdvancedPortuguese – Intermediate (desirable)Computer Skills:Proficient with Microsoft OfficeProcess Mapping and Project Management tools (i.e., Visio, Project, Trello, Monday.com, etc.)
MUSTPower Bi, Tableau, Power Apps, Power Automate knowledge (desirable)Process Mining Tool (desirable)Specific Course/CertificationsLean Six Sigma certification (YB, GB, BB) desirableBusiness Process Management or Continuous Improvement Specialization desirableProcess mapping and improvement backgroundCompetencies:Demonstrated ability to work, prioritize and make decisions independently in a fast-paced services environment.High energy level to enable change managementAbility to influence and lead teams without direct authorityInterpersonal, communication and training skillsProcess and results orientedCustomer-centric, Analytical and critical mindset to resolve issues and to challenge status quoTime management with the ability to direct multiple projects simultaneously.Demonstrated experience in managing and influencing senior stakeholders in a matrixed environment.Excellent written and verbal communication skills.Executive presentationsTravel Required:5% annualNissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.Mexico City Mexico
