**Job Details****What you will do**:The Service & Process Governance Senior Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards.**How you will do it**:- Defining & executing the process governance strategy and framework.- Develop reporting and tracking to communicate process performance and opportunity identification.- Oversee phases of the process management lifecycle including design, modeling, execution, monitoring and optimization, and ongoing support for process changes.- Provide methodology and tool support for process design and modeling.- Develop and execute a process governance and management roadmap and identify the highest value continuous improvement projects.- Function as a primary client contact for project planning, scheduling, status reporting and project budgets; establish and analyze staffing requirements within guidelines and implement projects consistent with long-range IT plans and installation standards.- Performance management responsibility for direct reports, including developing/mentoring employees to build high performing teams**What we look for**:- Bachelor's Degree or equivalent work experience in process governance and management or related field.- 1 - 3 years of experience- Thorough knowledge of process governance and improvement methodologies- Performed within an operational function of a process governance or improvement areas.- Experience with process mapping tools including L1, L2, L3 process mapping.- Possesses quick learning agility and strong business acumen with the ability to connect cross-functionally.- Demonstrated strong leadership skills by actively seeking information and listening to key constituents, understanding what needs to be achieved and influencing change when needed.- Ability to understand challenges or underlying concerns, share ideas, develop effective responses, or escalate to higher management, understand trade-offs, and decide.- Ability to lead projects or manage large, complex processes, must have a process improvement-oriented mindset.- Experience working process design and modeling products.- Advanced ITIL (practitioner or expert) certification with work experience in mature service management environment.- Lean / Six Sigma experience or certification.- Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.- Ability to prioritize, delegate and work within high performing teams to lead/support an environment driven by customer service and teamwork.
