.**Job Details**The **Talent Acquisition Process Owner **provides specialized administrative support to employees and line Managers.The HRSSC TA Process Owner main tasks/ responsibilities include, but are not limited to:- New hires.- Pre-employment verifications for US & CAN positions.- I **-9 form completion process **.- Ensures that all the documentation, presentations, Work Instructions and related materials are updated and available for consultation.- Collaborates with the Quality team and Supervisor to establish and execute training programs based on specific needs and certifies TA Analysts meet the technical knowledge requirements.- Ensures quality controls are properly documented and executed by TA Analysts, sharing findings with Supervisor when necessary.- Performs regular process audits to maintain quality control inside established parameters.- Working in close collaboration with TA Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and TA Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.- Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.- Proactively engages other teams to achieve process End-to-End perspective for making decisions and developing best practices.- Maintains a positive working relationship within the team and with external customers.- Drives continuous improvement activities that will increase quality and service delivery efficiency.- Participates in the Service Intake Model to analyze the addition of new services to the EHRO Service Portfolio and provide expert opinion on the matter.- Generates and implements process and service evolution proposals and projects according to changing business needs.- Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.- Serves as main point of contact for Internal / External audit requests and follow-up**Qualifications**- Bachelor's Degree in HR, Finance, Business, or related field required.- At least **3 years of working experience in Shared Service Centers **or HR Operations.- Desirable working experience with SOX audit requirements on the Human Resources domain.- Ability to lead and motivate others without formal authority.- High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.- Excellent oral and written communication skills and interpersonal skills.- Ability to work in multiple projects successfully and simultaneously.- Experience on core HR operations processes
