.OverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.ResponsibilitiesThe Opportunity:PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirect goods and services. The tool is branded myBUY and used by 10,000+ end users across 50+ countries, with a central team supporting the PR2PO (Purchase Requisition to Purchase Order) process. The Procurement Helpdesk Analyst function is to support the End Users in resolving incidents and service requests.Your Impact:As Procurement Helpdesk Analyst your responsibilities would consist of:Incident identification and recordingClassification and initial support to the Users for the IncidentInvestigation and diagnosis of IncidentsEscalation procedures for ensuring Incident resolutionIncident resolution and restoring service to its normal operationManage communication throughout the lifecycle of the incidentQualificationsWho Are We Looking For?EducationBachelor's degreeWho are we looking for?Excellent verbal and written communication skillsMinimum of 1+ years of relevant experience (example: Incident Management, Customer Service)Ability to understand and follow established processesAdvanced English level (written and spoken)Experience with ERP systems (preferably SAP and ARIBA)Proficient in using the Microsoft Office suiteAbility to adapt to changing environments and work under pressureIf this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.What can you expect from us:Opportunities to learn and develop every day through a wide range of programs.Internal digital platforms that promote self-learning.Development programs according to Leadership skills.Specialized training according to the role.Learning experiences with internal and external providers.We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.Financial wellness programs that will help you reach your goals in all stages of life
