.About the jobCoffeePals helps companies build great cultures across their workforce through spontaneous coffee chats. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100 percent remote. We are a small team that is trying to change the way we build relationships at work.Are you passionate about building strong relationships and fostering connections in the workplace? Do you have a knack for understanding customer needs and providing exceptional service? Do you want to have a role in shaping a very early stage company? If so, we have an exciting opportunity for you to join the team at CoffeePals as a Product Success Specialist!Our teamOur team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.**We serve**: We work with some of the world's best known companies and they trust us to keep their companies connected- We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.- We exchange value: We do not have any salespeople and we focus on what is best for the customer.- We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Google Meet for team and customer video calls.- We guide product: We bring our customers' requirements to our team and define our own efficient processes and systems.- We enjoy: We like what we do and we want you to love your job too.- Our customersWe serve companies in almost every industry to help bring them closer together. There isn't a sector that can't use more connection in their workplace.TasksYour work at CoffeePals!This role is for product managers who prefer to work with customers more than working with developers. The Product Success specialist provides consultative support for the world's best known and most innovative companies. If you want to answer help onboard customers, create amazing onboarding journeys, conduct demos, share best practices and collect and relay feedback to shape the product, this role is for you. We're a small company so not every role is fully cut out