Product Support Engineer

Overview:**Responsibilities**:- Field custom optics requests and determine feasibility based on Edmund Optics' manufacturing capabilities.
Assist with the formal quoting process if the request is feasible.- Attend trainings given by 3rd party suppliers to stay up to date with existing and emerging technology.- Provide pre-sales support in the form of quotes, pricing, and availability.- Provide post-sales support in the form of troubleshooting and RMA creation.- Log customer interactions (including inquiry type and resolution) using Dynamics CRM.- Work with other departments within Edmund Optics to provide complete customer solutions, improve the customer experience, and stay apprised of company operations.- Assist in a variety of side tasks (e.G.
technical content creation, data clean-up, updating product documentation, etc.)
to better support EO customers and colleagues.- May travel occasionally both within and outside of region of in-person trainings, tradeshows or other events.Qualifications:- Proficiency in key engineering/physics concepts- Adept problem solving and critical thinking skills- Basic customer service skills- Exceptional verbal and written communication skills- Professional demeanor- Ability to work independently and as part of a team- Excellent multi-tasking and organizational skills- Bilingual (English and Spanish) required for this position- Strong work ethicMinimum Requirements: B.S.
in engineering or physicsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.