.NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Remote L2 Production Support to join our team in or near GDL, Jalisco (MX-JAL), Mexico.The Remote L2 Production Support team member will work remotely from their home office in any city in Mexico.A Remote L2 Production Support team member is self-motivated with an ability to work on one's own with a strong sense of ownership and accountability, pays attention to detail, is highly organized, and possesses excellent follow-up skills. Via strong written and verbal skills, a Remote L2 Production Support team member can summarize complicated technical information for people who are less technical. A remote L2 Production Support team member is also excellent at influencing team members at all levels, and possesses the ability to develop and maintain good relationships with senior leadership, colleagues and clients.Responsibilities:3+ years of experience in application supportExperience using SQL and Linux/UnixStrong analytical, communication, interpersonal, problem-solving, organizational, and time management skillsPreferred Qualifications:Prior experience in either a System Administrator or Application support roleAn understanding of any one, or more, of the following Technology Risk domains to include information security, business continuity, technology resilience, controls monitoring, risk assurance and risk governance: Jira, ITILAbility to perform analysis or troubleshooting when an issue arises, and providing possible alternatives to help establish solutions and confirm remediation of the issueBenefits:Competitive salary (negotiable)You can work remotely from any part of Mexico.Grocery Tickets - 12% of base salary30 days of Christmas bonus12 days of vacation5 personal days per yearMedical insurance (You and your family)Life insuranceOpportunity to grow in the companyAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.Nttdata.Com
