Overview:
**Recruiter: Alma Martinez**
**Reports to: Paola Arriaga**
STATEMENT:
The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require direct contact with Distributor and Preferred Members. Excels in customer service skills, experience and be able to handle complex and/or sensitive cases. This process supports and reinforces our current policies and procedures, strengthens, and adds integrity to the Marketing Plan, and protects consumers, Distributors Preferred members, and the Herbalife business.
DETAILED RESPONSIBILITIES/DUTIES:
- Provides support to the Americas while maintaining an open mind to process improvements and helping identify areas that can be automated.
Job Qualifications:
REQUIRED QUALIFICATIONS:
Skills Required:
- Ability to communicate effectively in verbal and written form in both languages (English & Spanish).
- Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures.
- Ability to recognize and escalate issues as needed.
- High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves.
- Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.
- Proficient with Microsoft Office (Word, Excel, Outlook)
Experience Required
- ** Bilingual - Ability to write and speak fluently in English and Spanish.**:
- At least 1 year experience in a customer service industry.
Education Required:
- High school diploma or GED equivalent.
- ** at least 90% (average) in the last 3 months