Sunset Island Nayarit is a beautiful hand-crafted resort with superior design and finishes.
Our goal is to deliver exceptional and personalized services, exceeding expectations, and inspiring a connection to our guests in the experiences we provide.
Job Summary:
A resort manager is responsible for managing **daily resort operations and providing overall leadership in the resort**.
Resort manager also responsible for continuing effort to **deliver outstanding guests service and financial profitability performance**.
A resort manager is responsible for the successful day-to-day operations and profitability of all resort operations.
The resort manager must drive results through effective training, coaching, leading, motivating, empowering and following through with all the associates.
All resort operations must be executed at the highest level of professionalism and courtesy.
The resort manager also oversees the resort's sales and marketing functions.
You'll be in charge of employees, finances, customer service, promotions, and quality control.
You often have to work nights and weekends, putting in long hours to ensure the success of their establishment.
However, your hours may vary greatly during high and low travel seasons.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage all resort operations including, but not limited to resort budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and resort-wide meeting participation and facilitation
- Ensure guests and team member satisfaction
- Monitor and develop team members performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Oversee service quality, operational efficiency, guests satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with resort owners and other entities
What are we looking for?
Position Requirements:
- Fluent English and Spanish is required.
- Ready to relocate.
- Bachelor's degree and or appropriate combination of education and work experience to succeed in this demanding position.
- A minimum of 5 year's hotel resort leadership experience preferably with Marriott, Hilton, or Hyatt.
- Luxury brand experience preferred.
- The ability to be flexible in schedule to meet the needs of the resort, respond in emergencies, and cover any emergency staffing situations.
- Proven track record of favorably managing a resort's P&L and meeting set budget guidelines.
- Excellent problem-solving skills with the ability to turn issues into opportunities.
- Leadership skills with the ability to inspire and motivate department heads and associates.
- Ability to work independently managing a property or collectively in a team on projects with other management staff.
- Must be able to multitask and be able to effectively prioritize and complete tasks and assignments.
- Excellent verbal and written communication skills are necessary.
- The manager must display and demonstrate excellent moral character and be an example for their team.
- Strong knowledge of hospitality software and MS Office required.
Key Skills : Critical thinking, coordination, problem solving, observation, time management, social awareness, persuasion, clear communication.
Work Location: In person