.Sales Planning Automotive (Customer Service)Location: Guadalajara, MexicoFORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.YOUR TASKSForvia Hella is an Equal Opportunity Employer and we believe that diversity is critical to our success. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or disability status.Job Objective: Acting as an interface between internal and external customers, and all respective Planning Logistics staff at plant. Responsible to ensure customer requirements are well understood and followed, and to communicate and negotiate with customers regarding operational objectives and/or constraints. Ensuring one face to the customer, since customer demand is received within plant until final product is delivered to customer facilities. Improving delivery service level constantly while optimizing logistics costs. Supporting training of other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers. Guarantee correct master data and system settings, and trigger constant process improvements. Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries.Duties and Responsibilities:Processing complex external and internal customer orders through the whole process chain, as well as monitoring Kanban control loops to the customer, or controlling consignment movements.Ensuring complex customer orders to be delivered to the customer, by setting daily, weekly and monthly priorities for production planning in cooperation with internal positions impacting the production plan.Raising awareness for customer call-off fluctuations and demand de- or increases affecting production.Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply situation, constraints, complaints, damages, or changes within drawing status.Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer.Joining customer visits for any operational clarifications