Sales Support Representative

Work closely with sales management team to effectively operate all sales support needs
- Provide customer service & sales support for in-house key accounts
- Build and maintain strong working relationships with specified accounts
- Effectively manage office phone line and provide prompt and immediate service for all accounts
- Enter various forms of data; purchase orders, SMU forms, and others as assigned
- Work closely with allocations, shipping, and receiving teams to ensure all product ships on time
- Attend market appointments with accounts; take notes during meetings and follow-up after when needed
- Manage and execute SMU (Special Make Up) for specific account needs
- Verify orders are accurate and received with enough lead-time to ship within preferred ship window
- Help execute account special requests in a timely and efficient manner
- Manage order file and ensure that our accounts are fully informed of order status, fill rates, and expected inventory due-in information
- Ensure the timely disposition of all order discrepancies, shortages, mis-shipments, and defective product returns
- Work with production team to ensure any special ticketing requirement are handled at the factory level
- Report on weekly shipping goals and monthly targets
- Responsible for set up and break down during account line showings
- Responsible for all sample coordination between accounts and logging of all sample requests
- Work cross functionally with all other departments as needed
- Other duties as assigned

**Salary**: $5,100.00 per week

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales Major Accounts: 2 years (required)

**Language**:

- English 85% - 95% (required)

Work Location: In person