.Who We AreCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.About The RoleWe are seeking a dynamic and experienced Salesforce Scrum Master/Program Manager to join our team. This role will involve leading our Agile Sprint rituals and processes, driving documentation, and communicating delivery and release expectations with stakeholders. The ideal candidate will help accelerate our adoption of Agile methodologies and guide us down the path of maturity. You will play a crucial role in helping our team achieve operational efficiencies leading to a reduction in bugs, staying on track with timelines, and improving overall productivity. This role requires a deep understanding of business processes, excellent analytical skills, and expertise in Salesforce functionality to optimize the use of the platform in achieving organizational goals.What You'll DoGuide teams on use of Agile framework and uncover areas of improvementCoach teams on self-organizing to optimize execution velocityIdentify and remove blockers or coach teams on how to self-remove themIdentify potential sprint risks proactivelyBuild an environment of trust where team members feel comfortable giving feedbackFacilitate Agile ceremonies including daily stand-ups, sprint planning, scheduling, backlog grooming, solution reviews, and retrospectivesCollaborate with stakeholders to manage expectations around delivery timelines and release schedulesCreate communication including release notes and newsletter to keep greater organization informed of changes within TE's Salesforce ecosystemDrive the creation and maintenance of comprehensive documentation.Promote continuous improvement practices and implement process enhancementsTrack and report on team performance metricsOversee testing and user acceptance testing (UAT) processes to ensure quality and reliability of deliverablesQualificationsProven experience as a Scrum Master in an Agile environmentStrong knowledge of Agile methodologies and principlesExcellent communication and facilitation skillsAbility to drive documentation and maintain detailed recordsExperience with stakeholder management and expectation settingScrum Master certification (CSM, PSM, or equivalent)Experience with Agile frameworks such as Scrum, Scrumban, and KanbanPrior experience with Salesforce
