.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Inter-Con Security.Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents.
Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments.
The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms.
Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con employs over 25,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.Job DescriptionResponsible for the overall administration of Salesforce.Com (SFDC).
This includes, but is not limited to, system configuration, ongoing testing and maintenance, and new feature implementation, and release management.
This role collaborates with functional leaders to implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.
While this position does require a moderate level of technical acumen, it is not a developer position.
This role will report to the Head of Product.Primary ResponsibilitiesAssist in the on-boarding and training of new Salesforce.Com users.Develop Salesforce.Com reports, analytics, and dashboards to support and monitor selling activity and key performance metrics.Manage data imports, database de-duping, and cleanup.Manage the integration of applications connected to Salesforce.Com.Identify production risks and areas for improvement; prioritize, design, andfacilitate successful implementation and adoption of new processes.Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.Listen attentively to customers' questions and concerns and offer optimal solutions.Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.Work with desktop support engineers to provide customers with superior service.Respond to tech inquiries via email, through online chats, over the phone, or in person.Inform customers about IT products and services.Walk customers step-by-step through the problem-solving process.Help with troubleshooting hardware and software.Follow up with customers to ensure satisfactory service.Communicate customer feedback to the appropriate internal team members.RequirementsMinimum 2 years of hands-on experience in administration, configuration, and report authoring with a Production Org.At least 1 full life-cycle Salesforce or CRM implementation preferred.Excellent written and verbal communication skills