Company DescriptionRobert Bosch Engineering and Business Solutions Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 19,500 associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.**Job Description**:SAP CRM Support functional and configuration for North America Bosch, providing solutions to users in CRM processes, handling tickets restorations and request, delivering optimal solutions for various systems and users.SMT tool for ticket handling with priory on deliver solutions, customer support and communication, interaction between cross SAP ECC modules and constant communication with offshore teams in India.**Qualifications**:- Should have minimum 1 to 3 years of SAP Experience and Support.- Working with SAP CRM to support North America Bosch Operation.- Perform regular system data maintenance tasks as assigned.- Monitor alerts and events reported by systems and execute established recovery procedures.- Customer support and handling incidents, request in the system.- Acquisition of supporting role for many systems.- Identifying problems and develops customer relations over the time.- Testing, documentation, and track reporting.- ** Qualifications**:- Understanding of system integrations- Collaborate with analysts- Good conceptual, analytical, problem-solving, troubleshooting and resolution skills- Good decision-making skills- Technical documentation skills.Additional InformationBosch constantly expands its international presence, since for us cultural diversity represents one of our greatest strengths. We continuously promote the growth of our more than 13 thousand associates, who develop their full potential in one of the companies with the highest quality in terms of technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.**Vacancy applies to the referral program.
