About the Role The SEO Strategist & Client-Facing Account Manager is responsible for driving exceptional experiences and successful outcomes for our clients in the realm of digital marketing. Reporting to the Head of Business Operations, this role plays a pivotal role in swiftly communicating with clients, addressing and resolving their requests, and implementing appropriate SEO strategies for our clients. This position requires you to be knowledgeable and experienced with SEO best practices, trends, and principles to ultimately manage client and vendor relationships with great skill that delivers outstanding results.
General responsibilities: Leveraging your technical SEO expertise and knowledge to deliver outstanding results and "get the job done" for our clients while using the technical solutions that our agency offersManaging client and vendor relationships while ensuring that every client has an excellent customer experience and is satisfied with the service we provideTaking the lead in the development, planning, and implementation of technical SEO solutions while implementing and maintaining quality control measuresStrategizing content calendars and executing successful content marketing campaigns to drive engagement and results for the client accounts assigned to youUpselling and cross-selling new products to existing clients while educating them on the expected outcomes of the tailored SEO solutions offered to themEducating clients on a range of digital marketing products and best practices with the goal of optimizing their understanding of the products and the performance of their chosen productsIdentifying and working to resolve any discrepancies in advanced content and tags, ensuring accuracy and effectiveness in the SEO strategies that are implemented for our clientsEmphatically conducting problem-solving techniques with our clients to ensure that they have an exceptional customer experience to foster a long-lasting working relationshipEngaging with customers and contractors via phone, email, & video conferencing to maintain clear communication channels at all timesManaging other team members involved in similar tasks, guiding them towards the desired outcomes, and encouraging them to grow their expertise and skill setUtilizing strategic thinking and prioritizing tasks to drive successful outcomes and exceptional results in the executed digital marketing campaignsStaying up-to-date on digital marketing trends and industry best practices to continuously enhance our strategies and improve our services to our clientsDemonstrating humility, a hunger to succeed, and an ability to effectively research the methods used by our competitors and identify areas for process improvementWorking autonomously and taking ownership of a diverse range of projects while implementing streamlined processes to improve productivityOverall, the SEO Strategist & Client-Facing Account Manager will play a key role in driving exceptional customer experiences, successful outcomes, and outstanding results for our clients.
Position specifications: Full-time commitmentConsistent Working Schedule of 8 hours/day, 5 days/weekFixed-rate monthly salary paid in USDReceive contractor status after signing our non-disclosure agreementPaid days off policyKey requirements: Proven experience in the SEO industry with a minimum of 1-5 years of work experience in a similar position, preferably within a digital marketing agencyExceptional communication skills with the ability to engage effectively with clients and contractors via phone, email, & video conferencingStrong project management skills, ensuring on-time and on-budget delivery of projectsDemonstrated strategic thinking and the ability to prioritize tasks effectivelyProficient in technical SEO, keyword analysis, competitive analysis, and web analytics toolsExperience in upselling and cross-selling new products to existing clientsAbility to educate clients on products, expected outcomes, and digital marketing best practicesAnalytical thinking and problem-solving skills, with attention to detail in advanced content, including tags and meta informationProven ability to research competitors, identify opportunities for process improvement, and implement effective solutions to our agency's servicesA humble, hungry for success, and smart attitude with a strong focus on customer satisfaction and understanding of our clients and their needsCapacity to manage diverse projects independently while implementing streamlined processesAn aptitude for creative thinking and the ability to strategize content calendars and drive successful content marketing campaignsAdept at managing other team members involved in similar tasks guiding them towards desired outcomes and encouraging them to improve their expertise and skill setA passion for digital marketing trends and industry best practices, while constantly seeking growth and improvement in the fieldAbility to work independently as well as in a team environmentStrong attention to detail with exceptional organizational abilitiesFamiliarity with working autonomously and managing your own time independently and effectively (remote work experience is a plus)Must have a stable internet connection and a laptop or PC, as well as be able to attend virtual video conferencesExcellent verbal and written communication skills in English. You must be fluent in English, although English doesn't have to be your native languageBeing open to receiving feedback and constructive criticism and improving on it, as well as giving feedback of a similar nature productively to your teamMust be available and responsive during office hours (which are from (10:00 AM to 2:00 PM Phoenix USA Time)Must be able to consistently work full-time
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