Self Service Specialist (Ux Writing)

.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionSelf-Service Specialist (Adoption & Retention Focus)Zendesk's Digital Customer Experience team is seeking a Self-Service Specialist to develop and maintain assets, with a focus on adoption, optimization, risk mitigation, and value realization in the Zendesk Suite.Zendesk's Digital CX team is on a mission to enable our customers to realize value through relevant, high-quality digital resources, built from the deep well of internal knowledge Zendesk employees have. Self-Service Specialists support this effort by creating and curating asset collections, as well as managing functions in support of our program, such as KCS, knowledge management, and proactive/predictive/automated deployment.This unique role offers the opportunity to be a part of the team that sets the standard for best in class self-service customer support